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Privacy Policy

1. Introduction & Background

Mind in Enfield is committed to compliance with all national UK laws in respect of personal data, and to protecting the rights and privacy of individuals whose information the organisation collects in accordance with the General Data Protection Regulation and the UK Laws that implement it (Data Protection Legislation). 

The purpose of the Data Protection Legislation is to protect the rights and privacy of living individuals and to ensure that personal data is not processed without their knowledge. 

This Data Protection Policy (referred to as this Policy) is designed to ensure that Mind in Enfield complies fully with Data Protection Legislation and that personal data is fairly, lawfully and transparently processed.

2. Scope

The Data Protection Legislation applies to all personal data throughout its lifespan, from the point of collection to its eventual destruction. Personal data includes any piece of information which enables the identification of a living individual, such as a name, contact details and health information. For the purposes of this Policy references to personal data shall include sensitive personal data or special categories of personal data unless stated otherwise.  

The format in which the information is held is in most instances not relevant. If personal data exists in any form, whether electronic or in a paper-based filing system, it is covered by the Data Protection Legislation. 

The Policy applies to all staff and volunteers of the organisation and third-party contractors. It should be read in conjunction with Confidentiality and other policies to ensure all processes are followed correctly

3. Purpose and aims of this Policy

To protect the rights and privacy of living individuals who access Mind in Enfield services, work for, or support Mind in Enfield. To ensure that personal data is not used, stored or disclosed (‘processed’) without such individual’s knowledge, and is processed with a lawful basis and in a fair and transparent manner.

4. Policy Statement

Mind in Enfield will process certain information about staff, volunteers, third party contractors, clients and supporters in order to provide the following:

  • Provision of Mental Health services
  • Fundraising, campaigning and membership services
  • Monitoring, evaluation and audit of service provision
  • Training

When processing personal data in the context of your work with Mind in Enfield, you must comply with the six principles of good practice identified in Article 5 of the GDPR. They say the following:

  1. Lawfulness & Fairness: Personal data shall be processed lawfully, fairly and in a transparent manner in relation to individuals.
  2. Purpose Limitation: Personal data shall be collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes; further processing for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes shall not be considered to be incompatible with the initial purposes.
  3. Data Minimisation: Personal data shall be adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed.
  4. Accuracy: Personal data shall be accurate and, where necessary, kept up to date; every reasonable step must be taken to ensure that personal data that are inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay.
  5. Storage Limitation: Personal data shall be kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed; personal data may be stored for longer periods insofar as the personal data will be processed solely for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes subject to implementation of the appropriate technical and organisational measures required by the GDPR in order to safeguard the rights and freedoms of individuals; and

6. Security

Personal data shall be processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures.

In simple terms, this means we must collect and use personal data fairly, tell people how we will use their personal data, store it safely and securely and not disclose it unlawfully to third parties. We need to be careful that the information we collect is relevant and that we do not collect more information than we need for the stated purpose. 

There are restrictions on the transfer of personal data outside the EEA and information should not be transferred outside of the UK unless it meets the requirements of the Data Protection Legislation. Any such transfers require approval from the Data Protection Officer via the Quality and Compliance Helpdesk.

Partners and any third parties working with or for the organisation, and who have or may have access to personal data, will be expected to comply with the principles of this Policy. No third party may access personal data held by the organisation without having first entered into a third party agreement which imposes on the third party obligations no less onerous than those to which the organisation is committed and which gives the organisation the right to audit compliance with the agreement.

4.1 Data Collection

Data Minimisation is important to think about prior to the collection of any personal data and we should only collect information that is absolutely necessary.

Data owners must ensure that they have a lawful basis for processing personal data. Under the GDPR there are 6 lawful bases for processing non-sensitive personal data as follows; consent or as is necessary as part of a contract, to comply with a legal obligation, to protect the vital interests of an individual, to fulfil a public task or as part of the organisation’s legitimate interests (provided the latter is balanced against the rights of the individual).

Stricter rules apply to sensitive personal data (or special categories of personal data), such as information about a person’s health, ethnic origin or religious beliefs as well as information about criminal offences. We can only collect this information under very limited circumstances – for example, the person has given explicit consent, or it is necessary for specific reasons permitted by law. 

4.2 How does it affect me?

Mind in Enfield could be fined if you use or disclose information about other people without their consent or reliance on other lawful grounds. In order to help keep personal data secure, you should take particular care when using the Internet, email and the internal network or talking on mobile or landline telephones. You could be committing an offence if you steal or recklessly misuse personal data.

Special care must be taken with sensitive personal data (or special categories of personal data) such as information relating to race, ethnic origins, religious/political beliefs, health data, disabilities, sexual life, genetics, biometrics or trade union membership.  Details of criminal offences or alleged offences must also be handled with special care. 

Any breach of the Data Protection Legislation or this Policy will be dealt with under Mind in Enfield’s disciplinary policy and may also be a criminal offence, in which case the matter will be reported as soon as possible to the appropriate authorities.

4.3 Responsibilities under Data Protection Legislation

  • Mind in Enfield is a data controller under the Data Protection Legislation.
  • The Management and all those in managerial or supervisory roles throughout the Charity are responsible for developing and encouraging good information handling practices within the organisation. Line Managers have direct responsibility for ensuring that the organisation complies with the Data Protection Legislation, in respect of data processing that takes place within their area of responsibility.
  • Compliance with the Data Protection Legislation is the responsibility of all members of Mind in Enfield who process personal data.
  • Members of the organisation are responsible for ensuring that any personal data supplied by them, and that is about them, to the Charity is accurate and up-to date.

4.4 Individuals' Rights

Individuals have the following rights regarding data processing, and the data that is recorded about them:

  1. The right to be informed about how we process their personal data
  2. The right to access their personal data
  3. To right to rectify their personal data
  4. To right to have their personal data erased
  5. The right to restrict processing
  6. The right to have a copy of their personal data in a portable form
  7. The right to object to direct to marketing and profiling
  8. Rights in relation to automated decision making and profiling.

If you receive a request, you should forward it on to the CEO. 

Where a person requests access to their information, this is called a data subject access request or ‘DSAR’:

  • Mind must usually respond within one month.
  • The response must be in a permanent form, unless this is not possible, or the individual agrees otherwise.
  • Unintelligible terms must be explained.
  • The data must not be changed between receipt of a subject access request and sending the information to the applicant, except for routine amendment of the data which would happen in any case.

There are some exemptions to the rights detailed above, the details of which are included in the Subject Access Rights procedure. All DSARs are co-ordinated by the CEO, in conjunction with the relevant office/department. 

4.5 Consent & Transparency

Personal data should not be obtained, held, used or disclosed unless the individual has given consent or there is another lawful basis that allows us to do so. The organisation understands “consent” to mean that the data subject has been fully informed of the intended processing and has signified (by an affirmative action) their freely given agreement preferably in writing, whilst being in a fit state of mind to do so and without pressure being exerted upon them. Consent obtained under duress or on the basis of misleading information will not be a valid basis for processing.  See the Consent Policy for further information.

All Mind in Enfield services should display or make available adequate privacy notices to clients explaining how Mind in Enfield processes their information. We must provide privacy notices even if we do not need to ask for consent. 

The Mind permissions library contains a list of permission statements that provide adequate Privacy notices, these statements must not be amended.

4.6 Security of Data

All staff are responsible for ensuring that any personal data which the organisation holds and for which they are responsible, is kept securely and is not disclosed to any third party unless that third party has been specifically authorised by the organisation to receive that information and has entered into a confidentiality agreement.

You must not remove personal data from Mind in Enfield’s premises either in electronic or paper form unless it is really necessary – for example, in cases where staff have to attend external meetings, etc. In instances where data is taken out of the Mind in Enfield premises, such data must be fully encrypted and password protected. If data is in a paper format, the staff member handling such data should ensure that any names of people and/or any information that could lead to identification of subject individuals is transported and stored securely.  

Personal data pertaining to supporters or beneficiaries should be stored securely on Mind in Enfield systems and not be taken out of the office in paper or electronic format at any time unless a risk assessment has been undertaken and approved by the CEO.

Staff must comply with the information handling requirements in Mind in Enfield’s Confidentiality Policy.

4.7 Disclosure of Data

Mind in Enfield must ensure that personal data is not disclosed to unauthorised third parties which includes family members, friends, government bodies, and in certain circumstances, the Police.  All staff should exercise caution when asked to disclose personal data held on another individual to a third party.

All third party requests to provide data must be supported by appropriate paperwork and specifically authorised by the CEO.

4.8 Retention & Disposal of Data

Personal data may not be retained for longer than it is required, e.g. after a member of staff has left the Charity, it may not be necessary to retain all the information held on them. Some data will need to be kept for longer periods than others. Mind in Enfield’s retention and data disposal procedures will apply in all cases.

Personal data must be disposed of in a way that protects the rights and privacy of data subjects (e.g. shredding, disposal as confidential waste, secure electronic deletion) and in line with Mind in Enfield’s Record Retention Procedure.

Personal data may need to be kept for a certain period of time under other legislation such as accounting or tax laws. In such cases reasonable measures must be taken to ensure it is kept securely in accordance with industry standards. 

Duplicate copies of personal data should not be kept as doing so increases the risk of that data being compromised. Where there is a need to have two copies of personal data for a short timeframe to complete a task one copy should be deleted as soon as it is no longer needed.

4.9 Data Protection by Design

Personal Data must be protected and the Data Protection Legislation requires data protection to be taken into account whenever a new system or process is introduced or where a system or process is changed that involves processing personal data.

Data Protection Impact Assessments (DPIA) must be completed and approved by the CEO for any significant changes to how personal data is processed at Mind in Enfield that are likely to result in a high risk to individuals and where any new technologies or systems are used. A DPIA is required, in particular, if: 

  • installing a new CCTV system
  • carrying out automated decision-making where it may have a legal or similarly significant effect on an individual
  • carrying out a project involving large-scale processing of sensitive data or information relating to criminal convictions

4.10 Working with third party partner organisations

All Mind in Enfield projects funded in partnership with other third party organisations should include within the contractual agreement a clear statement as to the extent to which Mind in Enfield and the third party partner organisation is responsible for compliance with Data Protection Legislation (as data controller and / or data processor) and the respective obligations of Mind in Enfield and the third party partner organisation with regard to data protection.

For example, where Mind in Enfield shares personal data with a third party provider, such as a mailing house providing direct marketing services, there must be a contract setting out that Mind in Enfield is the data controller and the third party is a data processor and the respective obligations of both parties under the Data Protection Legislation.

All new contracts with third party partners or providers with whom we are sharing personal data need to be authorised by the CEO.

In addition, any external parties such as contractors with access to personal data during the course of their work will be required to conform to Mind in Enfield confidentiality standards and this Policy and must demonstrate their agreement in writing.

4.11 Personal Data Breaches

 If the risk of the breach is high the individuals who are affected must be informed directly and without undue delay.

 You should report all breaches to your manager, IT and CEO who will decide how to respond to the breach.

4.12 Anonymisation

Anonymisation is the process of removing information that could lead to an individual being identified (for example, names and other obvious identities which reveal the identity of the individual). Personal data should be anonymised whenever it is practical and appropriate to do so. Anonymising personal data significantly reduces the risks to individuals if that information is compromised.

Where personal data is collected and needs to be retained for statistical purposes, but it no longer needs to be attributable to an individual it should be anonymised at the earliest opportunity.

Fully anonymised data can be difficult to achieve in some situations. Where this is the case it is still good practice to partially anonymise the data to lower the chance of it identifying an individual.

4.13 Cookie policy

What are cookies?

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

We do not make use of cookies to collect any private or personally identifiable information.

The technical platform of our website does use cookies solely to aid the proper technical functioning of the website. The cookies used in this website does not collect or disclose any personal information about you as a visitor.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

4.14 CCTV at MiE premises

Mind in Enfield is compliant with Data Protection law and CCTV codes of practice. Mind in Enfield ensures that members of the public are aware of CCTV and that they are being monitored for the purposes of crime prevention, crime detection and promotion of public safety

5. Roles and Responsibilities 5.1 Senior Management

Overall responsibility for compliance with Data Protection Legislation rests with the CEO. The CEO is responsible for making sure that the Data Protection function is fully resourced to meet the needs of the Charity. 

5.2 Quality and Compliance 

The Quality Team monitor and review the operation of this Policy and receive feedback from departmental leads. The Quality Team reports to the Board of Trustees.

Operational adherence to this Policy is delegated to the CEO, who is responsible for

understanding and communicating obligations under the Data Protection Legislation
identifying potential problem areas or risks
producing effective procedures
notifying and annually renewing notification to the Information Commissioner

5.3 Managers and Heads of Departments

Managers are responsible for promoting data protection awareness and compliance with Data Protection Legislation and this Policy within their teams. They are also responsible for making sure that all members of staff in their teams have been accorded the necessary data protection training.

Managers must ensure that all new staff review this Policy as part of their induction.

5.4 All Staff, Volunteers and Trustees

It is the responsibility of all staff, volunteers and trustees to ensure they understand and act in accordance with this Policy and Data Protection Legislation. Staff, volunteers and trustees should also ensure that they keep the Data Protection Officer updated if they become aware of any proposed changes or changes to the ways in which personal data is being processed by their team. 

Staff, volunteers or trustees found to be acting contrary to this Policy may be subject to disciplinary action. This is because any breach of the Data Protection Legislation could result in Mind in Enfield facing legal action.